Returns & Exchanges
EXCHANGES & REFUNDS
Shipping costs will be added where applicable. For shipping charges, please view the Wigglesteps shipping charge table.
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Wigglesteps cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Wigglesteps. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer's expense. However, Wigglesteps will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs, as mentioned above.
Faulty items after review and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange.
Exchanges and returns can only be made as described in Wigglesteps instructions, which can be found in your confirmation e-mail.
Items cannot be exchanged or refunded at any stores.
All orders are fulfilled at our distribution centers in Athens (Greece) usually within 3 business day (subject to card clearance and stock availability), sale periods may have an effect on order fulfilment times. We operate Monday to Friday and not on public holidays. When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions. Those Items for shipment is just available for the countries Greece & Cyprus .